QUality approach

Objectives
Presentation:

Formalism and process monitoring
Causal analysis and problem solving
Measurement techniques (in particular auditing)

Skills acquired

Understanding the quality approach
Applying the quality approach in aerospace environments with its own methods

Classes and seminars are based on work carried out as part of the POT project (AP5SIGDP).

Contents
Part 1) Introduction to Quality - Mathieu Berthet
To be put in first 1 CM (1h20)
The evolution of Quality
The different professions

Part 2) Quality management systems and models - Mathieu Berthet
To be put in second 3 CM (4h)
Process organizations
Overview of ISO9001/EN9100, ECSS (space) and EMAR/EASA (maintenance)
Part 3) Quality tools to improve performance - Mathieu Berthet
To be put in third 4 CM (5h20)
The cost of Non Quality
Practical Problem Solving
Key Performance Indicator
Customer survey
Audit (Detecting good practices, improvements and deviations in a process)
Part 4) Social elements that can alter performance - Mathieu Berthet
To be put after part 3 2 CM (2h40)
Company and staff values and culture
Behavioral approaches
Communication
Part 5) Standards specific to aeronautical maintenance : airworthiness of aircraft - Michael Marion
To be taken in the fourth or fifth year (before the TDs) 2 CM (2h40)
Approvals 145, M and 147 (and its counterpart on the level of training : 66)
Overview of Approval 21 (aircraft design and construction)
Principles of airworthiness audits
Part 6) 2 TDs per half-group - Mathieu Berthet and Michael Marion
group 1:
- Elaboration of a quality system TD (2h00)
or
- Elaboration of KPIs TD (2h00)
group 2:
- Preparation for an audit TD (2h00)

Engineering sciences - Humanities and social sciences